Expert Crane Hire (ABN 94 660 670 208) understands the significance of safeguarding your personal information. This Privacy Policy complies with the Australian Privacy Principles (“APPs”) mentioned in the Privacy Act 1988 (Cth) and explains how your personal information will be managed when dealing with our business.
By using our websites, applications and services, or providing us with your information, you consent to us collecting, holding, using and disclosing your personal information as explained in this policy. If we are not able to collect, handle, use and disclose personal information about you as set out in this policy, we may not be able to provide you with our services or access to our websites or applications.
This Policy may be updated from time to time to account for new or amended laws and regulations. The updated policy will be posted on our website and will be considered the governing Privacy Policy of Expert Crane Hire. This policy was last updated in January 2020.
What personal information do we collect?
The information we collect depends on your interactions with Expert Crane Hire. Personal information includes your name, address, telephone number, email address, profession or occupation, user name and password (as applicable), personal preferences, payment details, employment history, education, qualifications, testimonials, and feedback. Non-personal information may also be collected, including website visits, location information, IP address, web browser and/or device type, and the time and date of access.
How do we collect and hold personal information?
We collect personal information:
- Directly from you when you provide your details to us;
- Indirectly through e-mails, forms, face-to-face meetings, interviews, business cards, online queries, telephone conversations, and through the use of the services available through our websites, applications, and social media channels;
- From third parties, for example, we may use third parties to analyze traffic on our website and social media channels, which may involve the use of cookies. You can control your browser settings to limit the collection of cookies by us;
- In some circumstances, we may collect personal information about an individual from a third party.
Personal information will be held in electronic or hard copy form.
How do we protect personal information?
While we seek to protect your personal information by implementing digital security systems in various parts of our website, Expert Crane Hire cannot accept responsibility for the security of information you send to or receive from us over the internet or for any unauthorised access or use of that information. Except to the extent liability cannot be excluded due to the operation of statute, Expert Crane Hire excludes all liability (including negligence) for the consequences of any unauthorised access to, disclosure of, misuse of, or loss or corruption of personal information. When your information is no longer required, we will ensure that the hard copy information is destroyed or de-identified.
Where we have links to websites outside Expert Crane Hire, we cannot ensure your privacy will be protected in accordance with this policy. You should consult these other website's privacy policies as we have no control over them and are not responsible for any information that is submitted to or collected by these third parties.
How we might use and disclose your personal information
Expert Crane Hire will generally use and disclose your personal information for the purpose for which it was collected. To achieve this purpose, we may disclose personal information to affiliates of Expert Crane Hire, entities assisting us in providing our services and social media channels on which we have a presence. Expert Crane Hire may use personal information it has collected to:
- Conduct our business;
- Provide and market our equipment or services;
- Communicate with you to provide or promote our equipment or services;
- Purchase goods or services;
- Help us manage, develop and enhance our services, including our websites and applications;
- Consider the suitability
Use and Disclosure of Personal Information
We may use and disclose your personal information for the purposes for which it was collected, as well as for other purposes you consent to or that are required or permitted by law. We may disclose your personal information to our affiliates, third-party suppliers, and service providers located overseas for some of the purposes listed above. We will take all reasonable steps to ensure that transferred information is kept secure as required by applicable data privacy laws.
We may also give your credit information to Credit Reporting Bodies (“CRB”) and seek from a CRB your credit reporting information. Such information is used for assessing your commercial credit or a credit guarantee application. Your information may also be disclosed to relevant third parties such as other credit providers (for a particular purpose), guarantors, and other recipients as permitted under the Act. The way we provide goods and services to our customers may be affected by the information we hold. For example, if you did not provide a properly completed credit application, we may be unable to extend credit facilities.
Accessing and Correcting Personal Information
Subject to the exceptions set out in the Act, you may seek access to the personal information we hold about you by contacting our Privacy Officer. We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance. We will take all reasonable steps to ensure the personal information we collect, use or disclose is accurate, complete and up to date. If you believe the information we hold about you is inaccurate or out of date, please let us know and request us to amend it.
Marketing Communications
If at any time you would like to unsubscribe from receiving future marketing communications, we will include in all electronic messages a statement to the effect that you may send an unsubscribe message to us using the contact details provided in that electronic message. Otherwise, you can contact us at any time to unsubscribe or update your preferences.
European Privacy Laws
If you are an individual in a country in the European Economic Area (“EEA”), we may be required to comply with the EU General Data Protection Regulation 2016/679. This applies to us when processing the personal information of individuals who are in countries in the EEA in relation to offering you our equipment or services or if we monitor any of your behaviour when in those countries.
Reporting a Breach
If you believe your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate the alleged breach. We will treat your correspondence regarding the alleged breach confidentially, investigate the alleged breach and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).
Privacy Complaints
If you have questions about privacy-related issues or wish to file a complaint about the handling of personal information, please contact:
Expert Crane & Plant Hire PTY LTD
76 The Water Ln
Rouse Hill NSW 2155
Email: expertcraneandplanthire@gmail.com
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner: www.oaic.gov.au
